SmartAsset’s IT team faced increasing friction in managing hardware logistics for a distributed workforce. Key issues included:

• Difficulty managing hardware returns from offboarded employees
• Slow and inconsistent laptop repair and grading processes
• Lack of a compliant, secure process for end-of-life asset recycling

To streamline SmartAsset’s IT asset lifecycle, Remota delivered a suite of tailored services:

• Compassionate offboarding with dignity and efficiency, ensuring a high hardware return rate
• A fast, compliant laptop repair workflow, with a transparent grading system to guide next steps
• Certified recycling and secure data destruction to eliminate risk and support SmartAsset’s sustainability goals
• A buyback program that helped SmartAsset recover part of its original hardware investment

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Through its partnership with Remota, SmartAsset unlocked measurable operational efficiencies across its IT asset lifecycle. From smoother employee transitions to faster repairs and sustainable asset recovery, the results speak for themselves